Privacy Policy

Last updated: 2nd October 2019

New Gen Coaching Ltd takes your privacy very seriously. This privacy policy is designed to assist you in understanding how we collect and  use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and  services. The content of Newgencoaching.com are the service offerings of New Gen Coaching Ltd, a limited liability company registered in England and Wales with company number 11225943. New Gen Coaching provides life and career coaching for technology professionals. New Gen Coaching Ltd and associated companies, and  references in this document to “us,” “our,” and “we” refer to New Gen  Coaching Ltd, Newgencoaching.com and its various Social Channels  like its official Twitter, Facebook and Instagram pages. 

This Privacy Policy addresses all the requirements set out in the  GDPR. The General Data Protection Regulation (EU) 2016/679  (“GDPR”) is a regulation in EU law on data protection and privacy for  all individuals within the European Union (EU) and the European  Economic Area (EEA). It also addresses the export of personal data  outside the EU and EEA areas. The GDPR aims primarily to give  control to citizens and residents over their personal data and to  simplify the regulatory environment for international business by  unifying the regulation within the EU. Please review this Privacy  Policy before you use the Website or any of the services or features  offered on or through the Site. By using the Website and its services  and features, you agree to be bound by this Privacy Policy. If you do  not agree to this Privacy Policy, please do not use the Site or its  services and features. 


1. Information Collected 

New Gen Coaching Ltd may collect certain personal information from  you when you register to use the Website or its services and features.  The personal information may be your full name, address, phone,  date of birth, etc. These are needed in order to render complete  business and coaching services. We may also collect additional  personal information, including your physical address, in order to  deliver products. We may also collect certain non-personally  identifiable information from users of our site, such as their Internet  protocol address, the type of browser and operating system they use,  the domain name of your Internet service provider, and the web  pages, content and advertisements you may have visited, viewed or  clicked on. We collect this information in several ways, including the  following:

Cookies: Cookies are text files placed in your computer’s  browser to store your preferences. Cookies do not contain  personal information, but if you choose to furnish us with  personal information, this information may be linked to the data  stored in the cookie. We may use “cookies” to maintain a record  of your visits and to improve the content and services on our  site. 

Web Server Logs: Information gathered through cookies and  web server logs may include the date and time of visits, the pages viewed, time spent at this site, and the websites visited  just before and just after our site. Google Analytics may also use  these details for Analytics purposes. Please visit Google  Analytics Privacy Policy to understand more about how they  store data.

IP Addresses: Our system may also collect your IP address,  which is a numerical address that is used to identify a computer  connected to the Internet. We may use your IP address to help  diagnose problems with our server, to administer our site, to  deliver web pages to you upon request, to tailor our site to the  interests of our users, and to measure traffic within our site. 

• Affiliate Marketing: We work closely with affiliated businesses. We provide services jointly with or on behalf of these  businesses through links that may lead to the businesses where  purchases may be made. We may exchange information with  other companies, organisations, government or regulatory  authorities for fraud protection and credit risk reduction. We may also be sharing information with Affiliate businesses in  order to facilitate purchase of goods/ services. Please note New Gen Coaching Ltd shall not be held responsible for any purchase,  discount and returns. Once you are directed to the Affiliate  business website, it is your responsibility to ensure a safe  transaction and protection of your credit card details.  

• Public Posting and Blogs: If you post in the comments of a blog  post on the Website (or anywhere on social media), you should  be aware that any information you share is visible to other  users. Personally identifiable information you submit to one of  these forums can be read, collected, or used by other individuals  to send you unsolicited messages. New Gen Coaching Ltd is not  responsible for the personally identifiable information you  choose to submit in these forums. For example, if you choose to  make information, which was previously non-public, available  by enabling certain user features, (such as blog comments) New  Gen Coaching Ltd will collect that information from your  interaction and the information will become publicly available. New Gen Coaching Ltd recruits expert bloggers to share their  knowledge and opinion on a wide range of topics. Please note  that New Gen Coaching Ltd does not endorse any opinion expressed by its bloggers. We strongly advise that you seek help  from a medical professional for any medical related blog or  opinion. Coaching is not a regulated body and does not replace  professional medical therapy or your doctors’ medical opinion. 


2. Information from Minors 

New Gen Coaching Ltd does not knowingly collect information from  children under the age of 18. Nor do we collect information from any individual under the age of 18 without the consent of a parent or  guardian. New Gen Coaching Ltd does not offer coaching services to  minors except when the parent or guardian provides written consent  and requests such services. If you believe that your child has  registered on our site or that we have collected information from  your child, please contact us immediately so that we can remove that  information from our database. 

New Gen Coaching Ltd does recognize that parents, guardians, or other adults may purchase our products for family use, including use  by minors. We do not knowingly collect personal information from  children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the  personal information of the purchaser of the product, and will be  treated as such by this privacy policy. 


3. Information 

You Share When you communicate with us 

When you consult with our customer service team, send us an email,  post on our blog, or communicate with us in any way, you are  choosing to share information with us. That information may include your name, physical address, email address, IP address, phone  number, gender, location, purchase history, or other demographic  information. By giving us this information, you consent to this  information being collected, used, disclosed, transferred to the  United Kingdom and stored by us as described in this Privacy Policy. 

When you join our mailing lists 

If you join one of our mailing lists, you choose to provide us with  personal data such as your name and email address. We will always  link to this Privacy Policy and explain how we would like to  communicate with you. We only ever use your data to communicate  with you in this way. 

You can manage your preferences or unsubscribe at any time by  following the links in emails we send you. 


4. Information We Collect 

Emails 

If you join one of our mailing lists, we track how you interact with emails we send you. This helps us to understand what is important to you and improve the content we provide. We track whether you open  our emails, which links you follow, and when you do so. You can manage your preferences or unsubscribe at any time by  following the links in emails we send you.


5. Information We Share

External Processing

We use third parties to provide services to us, such as: 

• Managing mailing lists and delivering email 

• Hosting our Websites 

• Helping us analyze the use of these services 

• Conducting Video conferences for coaching sessions These companies process personal data on our behalf. 

We only provide these companies with the information needed to deliver the  service. We enter into written contracts to ensure that use of this data is consistent with this Privacy Policy. 

Legal Disclosure, Safety and Security 

We may preserve, use, or disclose your personal data if we believe it is reasonably necessary to: 

• Comply with a law, regulation, legal process, or governmental  request 

• Protect the safety of any person o Protect the integrity of our platform, including to help prevent  spam or abuse 

• Address fraud, security, or technical issues 

• Protect our rights or property or the rights or property of those who use our services 


6. Managing Your Data 

Understanding your rights 

It is important that you understand your legal rights around your  personal data and how we may use it. If you would like to discuss or  exercise any of these rights, please contact our Data Controller at cristelle@newgencoaching.com.  

Right to be informed 

This Privacy Policy aims to inform you about how we process your  personal data. You might also see specific messages when we collect  personal data from you that explain why we ask for it. 

Right of access 

You have the right to access a copy of your personal data and receive  certain information about what the data is and how and why we are  processing it. We will ask you to prove your identity before we can  disclose any information. 

Right to rectification 

You have the right to request a correction to your data if you believe  that any information we hold is incorrect. 

Right to erasure 

You have the right to request that we delete your data. There are some circumstances where we may need to keep your  details, for example, if we are legally obliged to do so. If this is the  case, we will explain and discuss these circumstances with you.

Right to restrict processing 

You can request that we restrict processing of your data, as an  alternative to deleting it – this means that we will keep the data but  stop processing for most purposes. You may want to exercise this  right if you feel that the data is inaccurate, that our processing of it is  unlawful, whilst we progress a request from you to object to  processing, or if we have no further need of the data, but you require  us to keep it in relation to the establishment, exercise or defence of a  legal claim. 

Right to data portability 

You have the right to request a copy of your data, in readable form,  and have us transfer it to another organization. There are some  circumstances where these rights may not apply, but where this is  the case we will always explain this to you. 

Right to object 

You have the right to object to the processing of your data. 

Rights related to automated decision making 

You have the right to avoid being subject to decisions based solely on  automated processing (including profiling) which has a significant  effect on you. We do not carry out any such processing. 


7. Data Retention 

We keep records of your communications with us for six years in  case we have to refer to a conversation or enquiry. This could be because it relates to our legitimate business interests, you are still in  communication with us, or for legal reasons. 

We keep your contact information on any mailing lists you chose to  join unless you tell us otherwise. If you haven’t opened one of our  emails for some time, we may contact you to ask if you still want to  hear from us. If you unsubscribe from a mailing list, we retain some  basic information to ensure we don’t contact you again in the future. 


8. Third-Party Websites and Links 

New Gen Coaching Ltd may link to websites, products and services  operated by third parties. New Gen Coaching Ltd is not responsible  for and does not endorse or accept any responsibility for the  availability, contents, products, services or use of any Third Party  Website, any website accessed from a Third Party Site, or any  changes or updates to such sites. 

These linked websites are only for your convenience and therefore you access them at your own risk. You acknowledge that you bear all  risks associated with access to and use of content provided on a Third Party Site and agree that New Gen Coaching Ltd and associated  companies are not responsible for any loss or damage of any sort you  may incur from dealing with a third party. You should contact the website administrator for the applicable Third Party Site if you have  any concerns regarding such links or the content located on any such  Third Party Site. 


9. Changes To This Privacy Policy 

We may change this Privacy Policy from time to time. If we make a  material change to this policy, we will publicize these changes on our  website. 


10. Contacting Us 

If you have any questions about this Privacy Policy, please contact us  by sending e-mail to cristelle@newgencoaching.com. Please note that information you submit through e-mail may not be secure; so please do not include credit card information or other sensitive information in your messages to us.